Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

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apk 99 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review the personal information we hold, request a correction, or ask us to delete data where law permits, contact our support team. We respond to privacy requests within the timeframe required by applicable regulation. Players in Dhaka and across Bangladesh can reach us through live chat or email during business hours.

Live Chat Open the chat bubble in the bottom corner of any page. Privacy questions are routed to a senior agent who can pull your account record and explain what data we store and why.
Email Support Send your request to our support address with your registered mobile number. We verify your identity before sharing account details, then send a summary of the data categories we hold within five business days.
Account Settings Log in and navigate to your profile page to update contact preferences, turn off promotional messages, or download a copy of your recent transaction history as a CSV file.
DATA HANDLING

Our Privacy Practices

We secure your account data with encryption during transmission and at rest. Access to personal records is restricted to staff who need it to process withdrawals, investigate disputes, or answer support tickets. We review our data practices regularly to keep them aligned with evolving privacy expectations and regulatory standards in the regions we serve.

Secure Transmission Every page on apk 99 uses SSL encryption so your login credentials, wallet numbers and session tokens travel encrypted between your device and our servers. You will see the padlock icon in your browser bar.
Cookie Management We use session cookies to keep you logged in, functional cookies to remember language and layout choices, and analytics cookies to see which game categories get the most visits. You control these through your browser settings.
Payment Processor Data When you deposit via bKash, Nagad or Rocket, your wallet PIN and biometric data stay with that provider. We receive only a transaction reference, amount and timestamp, which we store to reconcile your account balance.
Data Retention We keep account records and transaction logs for the period required by financial compliance rules, typically several years. After that window closes, records are archived or anonymised so they can no longer identify you personally.

Privacy Policy FAQ

We collect your mobile number, a username, and payment wallet details when you register. Device identifiers and IP addresses are logged automatically to detect duplicate accounts and prevent fraud.

You can request account closure through support. We will stop marketing contact immediately, but transactional records must be retained for regulatory compliance. Once the required period expires, those records are anonymised.

Session cookies keep you logged in. Functional cookies remember your language and layout preferences. Analytics cookies show us which game categories are popular so we can adjust the lobby. You can disable cookies in your browser settings.

We do not sell your personal information. Payment processors see the wallet details you provide to complete bKash, Nagad or Rocket transactions. Otherwise, data stays internal unless required by law or regulation.

Log in to your account and visit the profile section to download recent transaction history. For a full data report, contact support with your registered mobile number and we will verify your identity before sending it.

Inactive accounts remain on file with basic profile and transaction history. We stop sending promotional messages after a period of inactivity. If you want your account formally closed, reach out to support and request deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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